Privacy Policy

1. Introduction

Welcome to UrbanVista ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at urbancistaservices@gmail.com.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Full Name: To address you properly in our communications.
• Email Address: To send you proposals, updates, and replies to your inquiries.
• Phone Number: For direct communication regarding ongoing or prospective projects.
• Business Details: Including company name, website URLs, and project requirements submitted directly through our contact forms.

3. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive to:

• Fulfill and manage your requests: To construct dedicated proposals, schedule consultations, and manage our business relationship with you.
• Deliver services to the user: To execute the digital marketing, web development, or media production services you requested.
• Respond to user inquiries: To offer support and respond to any questions you may have regarding our services.
• Send administrative information: To send you details about our structural changes, policy updates, or changes to our terms and conditions.

4. Data Sharing & Third Parties

We do not, and will never, sell your personal data to third parties.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Your data may be processed through the following categories of third-party vendors:

• Hosting Providers: Such as Vercel or AWS, which actively host our website infrastructure and secure databases.
• Email Services: Such as Resend, standard SMTP relays, or Google Workspace to handle our automated and direct email communications.
• Analytics Tools: Privacy-focused analytics tools to monitor website performance and broad traffic metrics without tracking individual identities.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

6. Cookies & Tracking

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

In most cases, these tools are simply used to ensure our site operates at maximum efficiency (functional cookies) or to gather broad, anonymized analytics regarding how users navigate our service architecture.

7. Your Rights

Depending on your geographical location, applicable privacy laws may mean you have certain rights regarding your personal information. These may include the right to:

• Request access and obtain a copy of your personal information.
• Request rectification or erasure of your personal data.
• Restrict the processing of your personal information.
• Object to the processing of your personal data under certain circumstances.

If you would like to exercise any of these rights, or request the complete deletion of your data from our systems, please contact us at the email provided below. We will consider and act upon any request in accordance with applicable data protection laws.

8. Changes to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible.

If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.